SHIPPING POLICY

📅 ORDER PROCESSING

Custom press-on nails are handmade pieces crafted exclusively for you. In-stock ready-to-ship items from our US Warehouse will be dispatched faster.
- Orders fulfilled from US Warehouse: Dispatched within 1–3 business days after payment.
- Custom handmade orders fulfilled from China Warehouse: 5–8 business days processing time before shipment.

Our studio operates Monday to Friday only; weekends and US federal holidays are off. Any orders placed during off-days will start processing on the next business day.

Once your package dispatches, you will receive an automated email with full tracking information so you can follow your shipment's progress.
Tracking updates may be delayed by logistics backlogs or customs clearance. Please allow extra transit time if tracking has no new updates for over a week.

> Please note: All stated timeframes are ESTIMATED transit/processing times and are not guaranteed. Delays may occur due to carrier backlogs, severe weather, customs inspections and other situations beyond our control.

🚚 SHIPPING OPTIONS & TIMES

We deliver orders to addresses located in the United States. Orders may ship from our US local warehouse or our China Warehouse.
We do NOT ship to PO boxes or APO/FPO military addresses.

All timeframes stated below refer to business days (Monday–Friday, excluding public holidays).

Free Local Shipping uses economy ground service and has longer transit times than paid Standard Local Shipping.

Shipping Options for United States

Economy Shipping
Rate: $2.99
Estimated transit: 9–15 business days

Standard Shipping (Orders under $59)
Rate: $4.99
Estimated transit: 5–8 business days

Free Shipping (Orders over $59)
Rate: Free
Estimated transit: 8–10 business days

⚠️ Important: Free shipping offer applies only to inventory shipped from our US Warehouse. Custom handmade items shipped directly from China Warehouse are NOT eligible for this free shipping promotion.

Please note: All estimated transit times start after order processing is completed. Transit times do NOT include production & processing time.

✏️ ADDRESS CHANGE / ORDER CANCELLATION

Need to adjust your shipping address or cancel your order entirely?
Please email us at info@seamergonails.com within 24 hours after checkout.

Once the 24-hour window expires:
- Custom handmade orders will enter production and cannot be modified, paused or intercepted.
- In-stock items shipped from our US warehouse may already be dispatched and no longer eligible for cancellation or address changes.

Thank you for your understanding!

📦 LOST PACKAGE? WE’VE GOT YOUR BACK

It is very frustrating when your package goes missing in transit, and we treat every lost order seriously.

If your parcel is marked lost by the logistics carrier, please contact us via our support email within 7 business days after your estimated delivery date.

We will:
1. Fully coordinate with shipping carriers to track down your missing package
2. Once the carrier confirms the parcel is officially lost, we may offer options including resending your nail set or issuing a refund at our discretion.

Important note: Once packages depart our warehouse, transit delays are subject to third-party carriers.

We cannot guarantee delivery timelines and will offer reasonable support on a case-by-case basis. We will work to reach a reasonable resolution for your case.

💔 SHIPPING DAMAGE NOTICE

While damaged shipments are rare, we will assist you when your package arrives broken.
We offer Worry-Free Package Protection at checkout for extra shopping security:

  1. If you purchased Worry‑Free Package Protection at checkout, please submit your damage or loss claim following its official terms of service.
  2. If you skipped Worry-Free Package Protection:
    Capture clear photos or unboxing videos showing both damaged outer packaging and broken nail items, then send all evidence to info@seamergonails.com

All damage claims without protection must be submitted within 7 calendar days after receiving your order. Late submissions will not be eligible for replacement or refund. After reviewing your supporting evidence, we may offer remedies including partial refund, full refund or free re-production at our discretion. Claims without complete unboxing photos or videos will not be accepted.

Customs & Import Fees

This customs notice applies exclusively to orders shipped from Mainland China. Items dispatched from our US Warehouse will not incur import duties.

All product prices do not include US state sales tax. Sales tax will be automatically calculated at checkout based on your shipping address.
Orders shipped directly from our China Warehouse are delivered via DDP shipping. All import customs duties are covered by us; no additional customs charges will be required upon delivery.

Disclaimer

We accept no liability for delivery delays arising from customs inspections, carrier backlogs, severe weather, or other force majeure events outside our reasonable control.